Basic Services offered:
STB: Guarantee in free changing for 3 months, guarantee in free repairing for one year, whole life technology support;
Display: Guarantee in free changing for 3 months, guarantee in free repairing for 6 months;
Server; Guarantee in free repairing for one year (small keyboard, mouse, controller, fans, control panel and some other brittle accessories for 3 months).
Update: Guarantee in the whole system’ continuity and extensionality when the system functions change; guarantee in free software update for one year under the allowable hardware.
Training: Multiple training services offered.
Promise: All software products are researched and developed by Thunderstone; 24 technology supports and favorable software service; free display VCD.
7*24 Technical supports Num.: 010-51667307, 64441983 and 64441884
Customer Complain Num: 010-51660862-886
Support and Service
Timely, effective, standard working process; be smiling, kindly, generous to every customer; be considerate to fix the customer’ problems. Those are the service principle of Thunderstone.
Once you choose Thunderstone, you own a specialized service team which is made up by more than 200 professional operators. The first step, our professional sales engineers will offer you the suitable solution after their fieldwork and we only offer the most suitable one but not the most luxury one; the second step, our professional techno engineers will offer you the visiting service by installing and fixing the equipment and they will explain you about how to use it. And we will train the professional DJ while we examine and repair the equipment without day. If you have any technical questions, you just need to call us and let us to fix the left problems. We’ll offer you more services such as decorating suggestion, personalized software development, backup technology supports until you are satisfied.
Professional Service Team
We have a very professional team which can offer you the judgematical service anytime and anywhere.
Our team are: professional research and develop team with 18 people who are making an effort to provide you the more reasonable and more fashionable software product; software testing team with 7 professional engineers who make sure the software working steadily; 6 graphic designers who guarantee the equipment from interface to songs selection terminal are good looking and fashionable; 82 sales engineers insist on offering you the best strategy and more than 87 professional technical engineers to offer you the service at any moment.
We offer you these services are not only for selling out our product but also cooperating with you and solve your problem. Once you succeed, it means we are successful at the same time.
The unique 7*24 hours service
Since we have our first customer, we offer the 7*24 hours service in the whole year. At any time, you just need to dial the service number and our professional technical engineers will answer your problems through the line. If the problems can not be solved through the hotline, we will send our engineers to the locale and remove all the troubles. We’ve been improving our service system to satisfy every customer these years.
After-sale special
We know that time means everything to our customers and delaying on every minute could let our customers to pay out more. In this case, we offer the after-sale special for the customers to fix the problems quicker.
Free visiting service without day
We assign the professional engineers to visit you and offer the precautionary service, such as system hardware examination and data copy, as to make sure the whole system works steadily.
DJ Storage
To offer you the considerate service, we cooperate with Qinghua wanbo, Beida jadebird, Qinghua IT and some other famous PC network training center. After the students finish their courses, our professional technologist will give them the training and award them with the certification. We will hire the outstanding students and recommend you the best of them. With all these guarantees you don’t need to worry about anything and rest easy.
Thunderstone Action
In 2006, Thunderstone offer made a present for the customers on recycle of the flawed old PC with the price, 1460RMB, which is much higher than the market price, 660RMB. From now on, the customers who already suffered from the system halted problems and changing the hardware frequently could enjoy our considerate and active service. Thunderstone will be your wise choice.
|
